An exciting opportunity to serve the people of South Northamptonshire has become available in my Towcester office.

I am recruiting for a full-time Senior Casework Team Leader, with the role focused on managing constituency casework, ensuring that constituents receive a timely and empathetic response, as well as line managing junior team members.

The successful applicant will have at least 2 years’ experience of casework or in a similar role and be able to work well in a small team as well as independently. Outstanding written and oral communication skills are essential, as is the ability to manage a large caseload by implementing and continually improving office processes. Local knowledge of South Northamptonshire is highly desirable.

Key responsibilities of the role include:

• Assisting with surgeries and other meetings and following up as appropriate

• Engaging professionally, confidentially with care and integrity with members of the public, through telephone enquiries, social media, emails and face to face

• Ensuring all cases are logged; monitor progress and ensure all identified actions are taken

• Ensuring records are kept and information managed confidentially and in line with data protection legislation

• Exercising a high level of autonomy in reaching decisions on cases based on the evidence

• Liaising with Government agencies, voluntary sector and others to resolve constituency matters

• Managing a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner

• Researching local, regional or national issues to support MPs' work

• Supervising other members of staff including coaching and mentoring

• There may be requirement for the role holder to work outside of normal hours and travel for work occasionally

Applications must be received by the 24th February and interviews will be conducted on a rolling basis. For further details and to apply visit this link: http://www.w4mpjobs.org/JobDetails.aspx?jobid=87698